We ofer FREE standard shipping on all orders, shipping anywhere within Australia.
We aim to dispatch next-business-day for all orders placed before 3pm. Orders typically arrive within a couple of days, however please allow 3-10 business days for your delivery to arrive.
Unfortunately we do not currently offer international shipping.
We ship orders in BITS compostable satchels. Larger items or items that require extra protection may come boxed.
We are able to offer discreet packaging on request. Please note this in the "Message to BITS" field at checkout.
We accept VISA, MASTERCARD, AMEX and PAYPAL.
To edit or cancel your order, simply login to your account online. Please note, given how quickly orders are packed and dispatched, we can’t always guarantee that edits or cancellations can be made once an order has been placed.
To update the delivery address, simply login to your account online. Please note, given how quickly orders are packed and dispatched, we can’t always guarantee that edits or cancellations can be made once an order has been placed.
Simply login to your account online, go to MY PURCHASES to see your order history.
If you’ve ordered products from different brands, you will receive these in different deliveries. All of your product should arrive within our designated delivery time frames. If it doesn't, please let us know and we can follow up for you.
Once your order has been dispatched, you will receive an email with tracking information. You can also login into your account and view your order history to get your tracking information.
We offer refunds for change of mind on any bra, sleepwear or loungewear purchase within 14-days of receipt, provided:
Products were purchased at original retail price
Products are returned unworn, undamaged and with original tags
Please note, due to hygiene reasons we are unable to accept change of mind returns on underwear (by which we mean undies, knickers, g-strings), bodysuits, menstrual products, swimwear or vibrators.
If you have received a faulty product, please submit a return request, including a photo of the fault, for us to access. Once approved, you will be refunded along with shipping costs.
To make a return, please login into your account, go to MY PURCHASES and request a return. If you do not have an account with us, please contact us and we will initiate a return request on your behalf.
Please allow up to 10 business days for your return to be processed. You will be notified by email once your return is received, and again once your refund has been processed.
No worries, drop us an email or get in touch via Live Chat. We’d be happy to help.
With a goal of ofering the brands and styles you want, in the sizes you need, we are constantly on the lookout for new brands. you want. If you know a brand, product or size you think would be great for BITS, we’d love to hear from you. Tell us here
If you have an intimates brand you think would be great for BITS, we’d love to hear from you. Simply drop us a line at firstname.lastname@example.org
To login to your account, SIGN IN via the navigation bar and enter your username and password. If you used Facebook to sign up to BITS, make sure you select "sign in with Facebook".
To reset your password, go to SIGN IN vai the navigation bar and click the "Forgot password?" link beneath the password field. You will be prompted to enter our email address and we will send you an email with instructions to reset your password.
If you can’t find the answers you’re looking for, please get in touch with us here.